Return and Exchange Policy
Can returnable & exchangeable if all the following conditions are met:
1: The size is found to be inappropriate within 7 days after receipt of the goods.
2: The goods are not used and have no traces of use, odor, or stains.
3: The goods need to be mailed back to our company's warehouse.
Non-Returnable & Non-exchangable Items:
1: All custom-made items can not be returned or exchange. Besides, adding footpads to the spandex suits (such as spider-man suits or other spandex suits) belongs to custom orders, and gender-reversed clothing will be considered tailor-made,which can not be returned for a refund.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used or altered items can not be returned.
4: The clearance items can not be returned for a refund.
*Freight matters: If the size problem of the goods is caused by the customer, the customer shall bear the freight. If it is our operation error that caused the customer to receive the goods that are not in conformity with his order, then the freight will be borne by our cosmanles in full.
A: The goods are missing or damaged during transportation:
We will communicate with the carrier. If it is confirmed that the customer's goods are missing or damaged due to transportation, we will prepare a full refund for you or resend your goods.
B: Customized product size problem:
If there is a size problem with customized products, we will re-make it according to your size for you. *If the size problem is due to incorrect information that you given us, then you need to bear the cost of re-production and the shipping cost. *If our operation error caused you to receive an incorrect size product, we will bear the shipping and re-production costs.
C: Cancel order:
*You can contact us to cancel the order within 48 hours after you place the order. You will get a full refund.
*If you need to cancel the order more than 48 hours after you place the order, we will charge 30% price of your order as the material and labor costs.
ADDRESS: Shili Industrial Park Office Building, Guantu Street, Jiujiang District, Wuhu City, Anhui Province, China ( Please note it is not return & refund address.)
E-MAIL: [email protected]