CUSTORMER SERVICE( +86-27-59222886 )     

Information and Disclaimer 

Please note: during the holiday season, the shipping might take longer. 

We only ship to the confirmed address provided by the buyer. All our products are usually shipped within 24 hours. However, please also allow 1-3 business days of handling time (especially for orders placed during the weekends). 

We do our best to offer you the most reliable and affordable way of shipping. However, international delivery and transit time are sometimes dependent on the express company and local customs. Therefore, we are unable to take any responsibility for any delays or customs duties. All our extensions are shipped from Shanghai, China. If you do not receive your items on time, please contact us for further assistance. Thank you for your business. 

 

Shipping Methods 

We offer combined TNT, EMS, FedEx or UPS/DHL shipping which will reduce your shipping cost greatly for multiple purchases. 

Estimated Delivery Time in Business Days (Free Shipping) 

 

3 - 6 days

7 - 15 days

16 - 30 days

30 - 45 days

45 - 60 days

Package Confirmed as Lost

USA

10%

70%

15%

4%

1% (50% Refund)

Full Refund, Item Resent via FedEX

Canada

10%

60%

25%

4%

1% (50% Refund)

Full Refund, Item Resent via FedEX

United Kingdom

10%

70%

15%

4%

1% (50% Refund)

Full Refund, Item Resent via FedEX

Australia

10%

70%

15%

4%

1% (50% Refund)

Full Refund, Item Resent via FedEX

New Zealand

0%

50%

40%

8%

2% (50% Refund)

Full Refund, Item Resent via FedEX

France

10%

70%

15%

4%

1% (50% Refund)

Full Refund, Item Resent via FedEX

Other EU Countries

0%

30%

50%

18%

2% (50% Refund)

Full Refund, Item Resent via FedEX

 

Order Cancellation and Changes 

 

For the Custom Orders (+6 Days):

You can withdraw or change your purchase within the 6 hours’ timeframe after the order was placed. If you want to cancel it afterwards, we charge a 10% fee for the materials wasted.

 

For the Stocked Items:

Please contact us within the 24-hour timeframe and we will change or withdraw it for free. However, if the item has already been shipped, we won’t be able to cancel or change your order. What if you don’t want extensions anymore? You can always return them to us upon receiving for a full refund (minus the shipping costs).